Is it safe?Data will only be available on a need-to-know basis to members of the Steering Group, to volunteers who need access in order to help our users, and to our "Dispatchers", who match up other volunteers with users.
Request for HelpAfter requesting help by either filling in the form or calling our help line, we try to find a volunteer to help you. You will get a phone call and possibly an email telling you of the match and preparing you for an approach by the volunteer.
When support is no longer needed, please notify firstname.lastname@example.org so that volunteers can be reassigned. You are free to reject any offers of help or to end the relationship.
DisclaimerWe have Public and Employer's Liability Insurance, but users of this service do so at their own risk. Everyone is reminded not to accept unsolicited offers of help from strangers.
Once the threat of COVID-19 has passed, or on request by the user, all Help Request data will be destroyed.